At Faisalty,
customer satisfaction is important to us. This Refund Policy explains when customers may be eligible for a refund for ladies' bags, sling bags, crossbody bags and other products purchased through https://faisalty.com.
1. Eligibility for RefundsCustomers may be eligible for a refund in the following situations:The product arrives damaged or defective.The wrong product, colour or design is delivered.The product materially differs from its advertised description.An order is cancelled before dispatch and the customer has already made a payment.A replacement is unavailable for an eligible product issue and a refund is appropriate.All requests will be assessed fairly under applicable consumer protection laws.
2. How to Request a RefundTo request a refund:Contact Faisalty customer support within 7 days of delivery for product-related issues.Provide your order number and registered mobile number or email address.Explain the reason for your request.Share clear photographs of the product and packaging, where available.Follow the return or pickup instructions provided by our team, if a return is required.The absence of an unboxing video alone will not automatically invalidate a customer's legal rights.
3. Refund Processing TimeOnce a refund is approved, Faisalty aims to initiate the refund within 5–7 business days.The time required for the amount to appear in your account may vary depending on your bank, payment provider or payment method.
4. Refund Method
Prepaid orders: Approved refunds will generally be issued to the original payment method.
Cash on Delivery (COD) orders: Customers may be asked to provide accurate bank account or another permitted refund method.
Cancelled orders: If payment has already been received, eligible refunds will be processed according to this policy and applicable law.If the original payment method is unavailable, our team will communicate an appropriate alternative.
5. Return Shipping ChargesFor verified cases involving damaged, defective, incorrect or materially misdescribed products, Faisalty will arrange or cover reasonable return shipping costs in accordance with applicable law.For other return requests, any applicable shipping charges will be communicated before the return is confirmed.
6. Non-Eligible Refund RequestsA refund request may not be approved where the issue is outside the applicable policy, such as additional damage caused by misuse or accidental damage after delivery.Minor colour differences caused by screen settings or photography may not qualify if the product otherwise matches its description.However, nothing in this section excludes refunds or other remedies required by applicable law.
7. Order Cancellation Customers may request cancellation before dispatch by contacting our support team.If an order has already been dispatched, cancellation may not be possible through the normal cancellation process. Any applicable statutory cancellation, return or refund rights remain unaffected.8. Contact UsFor refund-related questions,
contact:Brand: Faisalty
Website: https://faisalty.com
Email: mdfs3832@gmail.comPlease include your order number so our team can assist you.9. Policy UpdatesFaisalty may update this policy when necessary. The latest version will be published on our website, subject to applicable laws.
Thank you for shopping with Faisalty. We value your trust and support.