Faisalty – Terms & Conditions for Ladies Bags.

Welcome to Faisalty. These Terms & Conditions apply to the purchase and use of ladies' handbags, sling bags, crossbody bags and other fashion accessories sold through our website.

1. Product Material and DescriptionOur ladies' bags may be made from faux leather (synthetic leather), foam padding and other supporting materials, depending on the product design.Faux leather is a synthetic alternative to genuine animal leather.Foam padding helps provide the bag's shape, structure and quilted appearance.Product colour, texture, stitching and finish may vary slightly due to lighting, photography and manufacturing variations.Customers should check the product description, images, dimensions, colour and features before placing an order.Unless explicitly mentioned in the product description, our bags should not be considered genuine leather or waterproof.


2. Product Usage and CareTo maintain the appearance and durability of your Faisalty bag:Keep the bag away from excessive water, moisture and direct heat.Avoid overloading the bag, as excessive weight may damage the straps, stitching or shape.Clean gently using a soft, dry or slightly damp cloth.Do not use bleach, harsh chemicals or abrasive cleaning products.Store the bag in a cool, dry place when not in use.

3. Orders and Payments Customers must provide accurate names, delivery addresses, phone numbers and other required information when placing an order.Faisalty reserves the right to contact customers to verify order details or address issues that may prevent delivery.Available payment methods, including prepaid payment and Cash on Delivery (COD), will be displayed at checkout where applicable.


4. Shipping and Delivery timelines are estimates and may vary depending on the delivery location, courier service, weather conditions and other circumstances.Customers are responsible for providing a complete and accurate delivery address and reachable contact number.Any shipping charges or additional fees applicable to an order will be communicated during checkout.


5. Return, Replacement and Refund PolicyCustomers should refer to our separate Return, Replacement and Refund Policy for eligibility, request timelines and procedures.If a bag arrives damaged, defective, incorrect or materially different from its advertised description, customers should contact our support team promptly and provide the order number and clear photographs or an unboxing video, where available.Requests will be reviewed fairly under the applicable policy and consumer protection laws. A lack of an unboxing video alone will not automatically remove any rights available under applicable law.Products must not be returned in a condition that has been altered through misuse or avoidable damage after delivery, subject to applicable consumer rights.


6. Warranty and Product DurabilityUnless a specific warranty is expressly stated on the product page, the bag is sold without an additional manufacturer or seller warranty.This clause does not exclude any consumer rights or remedies that apply under Indian law, including rights relating to defective products or products that do not match their advertised description.


7. Product Images and Colour VariationsWe aim to display product images as accurately as possible. However, colours may appear slightly different depending on screen settings, lighting and device display.Customers should use the written product description and listed specifications alongside the photographs when making a purchase decision.



8. Intellectual PropertyThe Faisalty brand name, logo, original website content, photographs and other original brand materials may not be copied, reproduced or used commercially without appropriate authorisation, except where permitted by law.


9. Customer Support and ComplaintsFor questions about orders, products, returns or refunds, customers can contact Faisalty through the customer support details published on our website.Please include your order number and a clear description of the issue to help us respond efficiently.



10. Changes to These TermsFaisalty may update these Terms & Conditions when necessary. The updated version and its effective date will be published on our website.Any changes will remain subject to applicable consumer protection laws and will not remove rights that customers are legally entitled to exercise.


11. Governing LawThese Terms & Conditions are governed by the applicable laws of India. Consumer rights and access to legally available dispute-resolution mechanisms remain unaffected.


Thank you for choosing Faisalty.
We appreciate your trust and support.