At Faisalty, accessible at https://faisalty.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share information when you visit our website, purchase our ladies’ bags or interact with our services.
By using our website, you acknowledge this Privacy Policy, subject to your rights under applicable laws.
1. Information We Collect
When you browse our website, create an account, place an order or contact us, we may collect the following information:
Personal Information
- Full name
- Mobile number
- Email address
- Billing and shipping address
- PIN code and delivery information
Order Information
- Products purchased, including ladies’ bags, sling bags and crossbody bags
- Order history and transaction references
- Billing details and order status
- Return, exchange, refund and customer support requests
Technical Information
We may collect technical information such as IP address, browser type, device information, pages visited and website usage data through server logs, cookies and similar technologies, where applicable.
2. How We Use Your Information
We may use your information to:
- Process and confirm orders.
- Deliver products to your shipping address.
- Process eligible cancellations, returns, exchanges and refunds.
- Send order confirmations, delivery updates and important service notifications.
- Respond to customer questions and complaints.
- Prevent fraud, spam, misuse and unauthorised transactions.
- Improve our website, products and customer experience.
- Meet applicable legal, accounting and tax obligations.
- Send promotional communications where permitted by law and applicable consent requirements.
You may opt out of promotional communications at any time. Essential order and service communications may still be sent when necessary.
3. Payments and Payment Information
Faisalty may offer Cash on Delivery (COD) and online payment methods, depending on availability.
Online payments may be processed by third-party payment gateways or payment service providers. These providers handle payment information according to their own privacy and security practices.
We do not intend to store complete card numbers, card security codes or other sensitive payment credentials on our website. Payment-related transaction references and statuses may be retained for order management, refunds and accounting purposes.
Please review the privacy policy of the payment provider you use.
4. Sharing Your Information
We do not sell customers’ personal information to third parties.
We may share the minimum information reasonably necessary with trusted service providers for the following purposes:
- Courier and logistics companies: To deliver orders and manage returns.
- Payment providers: To process payments and refunds.
- Website and hosting providers: To operate, maintain and secure our website.
- Analytics and advertising providers: To understand website performance and measure marketing campaigns, where these tools are used.
- Professional advisers and authorities: Where disclosure is necessary for legal compliance, fraud prevention or the establishment or defence of legal claims.
Service providers may process information under their applicable contractual, privacy and security arrangements.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep products in your shopping cart.
- Support checkout and account login.
- Remember website preferences.
- Maintain website security.
- Understand website traffic and performance.
- Measure advertising effectiveness, where applicable.
Some cookies are necessary for website functionality, while others may be used for analytics or marketing.
You can manage cookies through your browser settings and, where provided, our website’s cookie preference controls. Disabling certain cookies may affect shopping cart, login or checkout functionality.
6. Google Analytics, Meta Pixel and Advertising
Faisalty may use tools such as Google Analytics, Google Ads conversion tracking or Meta Pixel to measure website visits, conversions and advertising performance.
If these tools are enabled, they may collect or receive technical information and information about interactions with our website, subject to the relevant tool configuration, consent requirements and applicable law.
We will provide any required notices and obtain consent where legally required. You can also review the privacy and advertising controls provided by the relevant platforms.
This section describes possible tools; it does not mean that every listed tool is currently installed on our website.
7. Customer Accounts and Comments
If you create an account, we may store the information you provide in your account profile and order history.
You should keep your login credentials confidential and notify us if you suspect unauthorised access.
If comments are enabled and you submit a comment or review, the information you provide may be displayed publicly. We may also process technical information, such as an IP address and browser details, for spam prevention and website security.
Please avoid including sensitive personal information in public reviews or comments.
8. Embedded Content from Other Websites
Our website may contain embedded content, such as videos, images or social media posts, from other websites.
Embedded content may interact with the third-party website as though you had visited that website directly. The third party may collect information, use cookies or track interactions according to its own policies.
We encourage you to review the privacy policies of third-party services you access through our website.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:
- Processing and fulfilling orders.
- Managing returns, exchanges and refunds.
- Maintaining accounting, tax and transaction records.
- Resolving complaints and disputes.
- Preventing fraud and meeting legal obligations.
Retention periods may vary depending on the type of information and applicable legal requirements. When information is no longer required, we will take reasonable steps to delete it or anonymise it, where appropriate and legally permitted.
10. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, electronic transmission or storage system can be guaranteed to be completely secure.
If a personal data breach occurs, we will take appropriate steps as required by applicable law.
11. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where legally permissible.
- Withdraw consent where processing relies on consent.
- Opt out of promotional communications.
- Raise a complaint about how your information is handled.
Some information may need to be retained to comply with legal obligations, maintain transaction records or resolve disputes.
To exercise your rights, please contact us using the details below.
12. Children’s Privacy
Our website is intended for people who can lawfully make purchases under applicable law. We do not knowingly collect children’s personal information in violation of applicable legal requirements.
If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.
13. Third-Party Links
Our website may link to external websites or services. Faisalty does not control the privacy practices of independent third parties.
Please review their privacy policies before sharing personal information with them.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, business practices, services or legal requirements.
The latest version will be published on this page with its updated date. We encourage customers to review this page periodically.
15. Contact and Grievance Requests
If you have questions, requests or complaints about this Privacy Policy or the handling of your personal information, contact us:
Brand: Faisalty
Website: https://faisalty.com
Email: mdfs3832@gmail.com
Please include sufficient details about your request so we can identify the relevant information and respond appropriately.
We will handle privacy requests and complaints in accordance with applicable law.
Thank you for trusting Faisalty. We value your privacy and are committed to handling your information responsibly.
Where your data is sent
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