Refund and Cancellation Policy

At Faisalty, customer satisfaction is important to us. This Refund and Cancellation Policy explains the terms and conditions for cancellations, returns, replacements, and refunds for ladies' bags, sling bags, crossbody bags, handbags, and other products purchased through our website, https://faisalty.com.

1. Order Cancellation Customers may request cancellation before their order is dispatched by contacting our customer support team.If an order has already been dispatched, cancellation may not be possible through the standard cancellation process.If payment has already been made for an eligible cancelled order, the refund will be processed according to this policy.Cancellation requests will be reviewed by our team, and confirmation will be provided wherever possible.Nothing in this policy limits any cancellation or refund rights available under applicable law.

2. Return and Refund Eligibility Customers may request a return, replacement, or refund in the following circumstances:The product arrives damaged or defective.The wrong product, colour, or design is delivered.The product materially differs from its description on our website.An order is cancelled before dispatch after payment has been received.An eligible product issue cannot be resolved through a suitable replacement.All requests will be reviewed fairly in accordance with this policy and applicable consumer protection laws.

3. How to Request a Return or Refund To submit a request, please follow these steps:Contact our customer support team within 7 days of delivery for product-related issues.Provide your order number and registered mobile number or email address.Explain the reason for your request.Share clear photographs of the product, its packaging, and the damage or incorrect item, where applicable.Follow the return, pickup, or replacement instructions provided by our team.Please retain the original packaging until your request has been resolved. An unboxing video may help us assess a claim, but the absence of such a video alone will not automatically invalidate your legal rights.

4. Product Condition for Returns Where a return is approved, customers may be asked to provide the product with its original packaging, tags, accessories, and other included items, as applicable.Products damaged through misuse or accidental damage after delivery may not qualify for a return or refund, except where a remedy is required by applicable law.

5. Refund Processing Time Once a refund is approved, Faisalty aims to initiate it within 5–7 business days.The time taken for the refunded amount to appear in the customer's account may vary depending on the bank, payment provider, or payment method.Customers will be informed if additional information is required to process their refund.

6. Refund Method 
Prepaid Orders: Approved refunds will generally be issued to the original payment method. 
Cash on Delivery (COD) Orders: Customers may be asked to provide accurate bank account details or another permitted refund method. 
Cancelled Orders: Where payment has already been received, eligible refunds will be processed according to this policy and applicable law.If the original payment method is unavailable, our customer support team will communicate an appropriate alternative.

7. Return Shipping Charges For verified cases involving damaged, defective, incorrect, or materially misdescribed products, Faisalty will arrange or cover reasonable return shipping costs in accordance with applicable law.For other return requests, any applicable return shipping charges will be communicated to the customer before the return is confirmed.


8. Non-Eligible Refund Requests A refund request may not be approved in circumstances such as: Damage caused by misuse or accidental damage after delivery.A product issue that falls outside the applicable return or refund policy.Minor colour variations caused by screen settings or photography, where the product otherwise matches its description. Each request will be assessed individually. This section does not exclude any refund, replacement, or other remedy required by applicable law.

9. Replacement Policy Where a product is eligible for a replacement due to damage, a defect, an incorrect item, or a material mismatch with its description, Faisalty may offer a replacement where appropriate and available.If a suitable replacement is unavailable, an appropriate refund or other legally required remedy will be considered.

10. Contact Us For questions about cancellations, returns, replacements, or refunds, please contact us using the details below.
Brand: Faisalty
Website: https://faisalty.com
Email: mdfs3832@gmail.com 
Please include your order number in your email so that our team can assist you efficiently.

11. Policy UpdatesFaisalty reserves the right to update this policy when necessary. Any revised version will be published on this page and will be subject to applicable laws.Thank you for shopping with Faisalty.
We value your trust and strive to provide a reliable shopping experience.