At Faisalty,
we want our customers to have a satisfying shopping experience. This Exchange Policy explains how customers can request an exchange for ladies' bags, sling bags, crossbody bags and other eligible products purchased from https://faisalty.com.
1. Exchange Eligibility Customers can request an exchange in the following situations:
Damaged product: The bag arrives with a cut, tear, broken zip or damaged strap.
Defective product: The bag has a manufacturing defect.
Wrong product delivered: The customer receives a different product, colour or design from the one ordered.
Product mismatch: The received product materially differs from its advertised description.Please contact our customer support team within 7 days of delivery to request an exchange.This request period does not restrict any additional rights available under applicable consumer protection laws.
2. Product ConditionFor an eligible exchange, the product should be returned with its original packaging, accessories and tags, where reasonably possible.The product should not have additional damage caused by misuse, accidents or improper handling after delivery.Faux leather and foam-padded bags should be handled according to the care instructions provided with the product.
3. How to Request an ExchangeFollow these steps to request an exchange:Contact our customer support team within the applicable request period.Provide your order number and registered mobile number or email address.Explain the reason for the exchange.Share clear photographs of the product and packaging, where available.Our team will review your request and provide the next steps.If approved, follow the return shipping or pickup instructions provided by our team.Please do not send the product to an unconfirmed address.
4. Exchange AvailabilityExchanges are subject to stock availability.If the requested replacement product is unavailable, Faisalty will inform the customer and explain the available alternatives, which may include a refund where appropriate.Any price difference for a voluntary exchange to a different product or a higher-priced item will be communicated and agreed upon before the exchange is confirmed.
5. Exchange Shipping ChargesFor verified cases involving damaged, defective, incorrect or materially misdescribed products, Faisalty will arrange or cover reasonable return and replacement shipping costs in accordance with applicable law.For any voluntary exchange accepted outside these situations, applicable shipping charges will be communicated to the customer before confirmation.
6. Refund Instead of ExchangeIf an eligible replacement cannot be provided, a refund may be offered or processed where required by applicable law or appropriate to the circumstances.Approved refunds will be processed according to our Return & Refund Policy.
7. Important InformationPlease inspect your product after delivery.Contact customer support promptly if you identify a problem.Photographs can help us assess an exchange request.An unboxing video may help with an investigation, but its absence alone will not automatically invalidate a customer's legal rights.This policy does not remove any rights or remedies available to customers under applicable Indian consumer protection laws.
8. Contact UsFor exchange requests and assistance, contact:
Brand: Faisalty
Website: https://faisalty.com
Email: mdfs3832@gmail.comPlease include your order number in your message so we can assist you efficiently.9. Policy UpdatesFaisalty may update this policy when necessary. The latest version will be published on our website, subject to applicable laws.
Thank you for choosing Faisalty. We appreciate your trust in our brand.