At Faisalty,
we want every customer to have a reliable and satisfying shopping experience. This Return Policy applies to ladies' handbags, sling bags, crossbody bags and other eligible products purchased from https://faisalty.com.1. Return EligibilityCustomers may request a return within 7 days of delivery in the following situations:
Damaged product: The bag arrives with a cut, tear, broken zip or damaged strap.
Defective product: The product has a manufacturing defect.
Wrong product delivered: The customer receives a different product, colour or design from the one ordered.
Product not as described: The received product materially differs from its advertised description.All requests will be reviewed fairly in accordance with applicable consumer protection laws. The 7-day request period does not restrict any additional legal rights available to customers.


2. Products Not Eligible for ReturnA return request may be declined where the issue falls outside this policy, including:Damage caused by misuse, accidents or improper handling after delivery.Additional wear, stains or alterations caused after receiving the product.Minor colour variations caused by screen settings or photography, where the product otherwise matches its description.Change of mind or ordering the wrong product, unless voluntary returns are expressly offered for such cases.These conditions do not exclude remedies available under applicable law for defective, misrepresented or non-compliant products.


3. Return ConditionsFor an eligible return, customers should retain the product's original packaging, tags and accessories where reasonably possible.The product should not have additional damage caused by misuse after delivery.Faisalty bags may be made from faux leather (synthetic leather) and foam padding. Customers should follow the care instructions provided with the product.


4. How to Request a ReturnPlease follow these steps:Contact our customer support team within the applicable request period.Provide your order number and registered mobile number or email address.Explain the reason for the return.Share clear photographs of the product and packaging, where available.Our team will review your request and provide return or pickup instructions if approved.Please do not send a product to an unconfirmed return address.An unboxing video may help us investigate a claim, but its absence alone will not automatically invalidate a customer's legal rights.


5. Return Shipping ChargesFor verified cases involving damaged, defective, incorrect or materially misdescribed products, Faisalty will arrange or cover reasonable return shipping costs in accordance with applicable law.For voluntary returns accepted outside these situations, any applicable shipping charges will be communicated before the return is confirmed.


6. Refunds After ReturnOnce an eligible return is approved and any required inspection is completed, a refund or other appropriate remedy will be processed in accordance with our Refund Policy and applicable law.Approved prepaid-order refunds will generally be issued to the original payment method. For Cash on Delivery orders, customers may be asked to provide suitable refund details.We aim to initiate approved refunds within 5–7 business days. The time taken for the funds to appear may vary depending on the bank or payment provider.


7. ExchangesCustomers who prefer a replacement may request an exchange under our separate Exchange Policy, subject to eligibility, product availability and applicable law.If a suitable replacement is unavailable, a refund may be provided where appropriate or legally required.


8. Contact UsFor return requests and assistance, contact:

Brand: Faisalty
Website: https://faisalty.com
Email: mdfs3832@gmail.comPlease include your order number in your message so we can assist you efficiently.9. Policy UpdatesFaisalty may update this policy when necessary. The latest version will be published on our website, subject to applicable laws.

Thank you for choosing Faisalty. We appreciate your trust in our brand.