Shipping and Delivery Policy
At Faisalty, we aim to deliver your favourite bags safely and conveniently to your doorstep. This Shipping and Delivery Policy explains our order processing, shipping charges, estimated delivery timelines, and shipment-related support.

1. Order Processing Time Orders are generally processed within 1–3 business days after the order is confirmed.Orders placed on Sundays or public holidays may be processed on the next business day.Processing may take longer during sales, festive seasons, or unforeseen circumstances.Customers will be notified if a significant delay affects their order.

2. Shipping and Delivery TimeOur estimated delivery timelines are as follows: Delhi NCR: Approximately 2–5 business days after dispatch. Other major cities in India: Approximately 3–7 business days after dispatch.Remote and other serviceable locations: Approximately 5–10 business days after dispatch.These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the delivery location, courier partner, weather, public holidays, and other circumstances beyond our control.

3. Shipping Charges Applicable shipping charges, if any, will be displayed at checkout before the order is placed.If free shipping is offered on eligible orders, the applicable minimum order value and conditions will be clearly communicated on the website or at checkout.Any promotional shipping offer is subject to its stated terms and conditions.

4. Order Tracking Once your order has been dispatched, tracking details may be shared through email, SMS, WhatsApp, or another available communication channel.Customers can use the tracking information provided to check the shipment status with the relevant courier partner.If tracking information is unavailable or has not been updated for an extended period, please contact our customer support team.

5. Delivery Address and Contact Details Customers are responsible for providing an accurate and complete delivery address, PIN code, and contact number when placing an order.If you need to correct your delivery details, please contact us as soon as possible. Changes may not be possible once the order has been dispatched.Additional delivery attempts or charges may apply if a shipment cannot be delivered because of an incorrect address or other customer-related delivery issues, subject to applicable law and the courier's terms.

6. Cash on Delivery (COD)Cash on Delivery may be available for selected products and serviceable PIN codes.Where COD is available, the applicable payment amount and any related conditions will be displayed during checkout.Customers should ensure that the recipient is available to receive the shipment and pay the amount due at delivery.

7. Delayed, Lost, or Undelivered Shipments Although we work with delivery partners to ensure timely delivery, delays may occasionally occur due to operational issues, weather conditions, public holidays, or other unforeseen events.If your shipment is significantly delayed, appears lost, or is marked as delivered but has not been received, please contact us with your order number.We will coordinate with the relevant courier partner and assist in investigating the issue. Any applicable refund or replacement will be handled in accordance with our Refund and Cancellation Policy and applicable law.

8. Damaged or Incorrect Products Please inspect your order after delivery.If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery with your order number and clear photographs of the product and packaging.Our team will review your request and guide you through the applicable return, replacement, or refund process.

9. Incorrect Delivery Attempts or Refused ShipmentsIf a delivery attempt fails because the recipient is unavailable, the courier partner may make additional attempts according to its procedures.If an order is returned to us as undeliverable, we will contact the customer where possible to determine the next steps.Any additional shipping charges, refunds, or re-dispatch arrangements will be communicated transparently and handled in accordance with applicable law.

10. Delivery Service Availability Delivery is available only to locations serviced by our courier partners. Serviceability may depend on the PIN code and the shipping options available at checkout.If a PIN code is not serviceable, the customer may need to provide an alternative eligible delivery address.

11. Contact UsFor shipping, delivery, or tracking-related queries, please contact us:
Brand: Faisalty
Website: https://faisalty.com
Email: mdfs3832@gmail.com
Please include your order number and registered contact details when contacting us so we can assist you efficiently.

12. Policy UpdatesFaisalty may update this Shipping and Delivery Policy from time to time. Any revised policy will be published on this page.
Thank you for shopping with Faisalty. We appreciate your trust and look forward to delivering a great shopping experience.